Phil Swain

About Jump Box

Hello my name is Phil Swain located in London Ontario. My interest in computers grew when I was seven years old. My parents purchased our first computer and I essentially took it apart and rebuilt it multiple times to learn how the computer worked. Throughout elementary and high school, my interest for computers grew. I started researching how I can make a career out of computers.

I decided to go to college for a diploma in computer networking and technical support. We learned of vast array of different technologies such as Windows server and Linux. We even learn some programming languages such as C++ and Perl. I graduated with distinction at the top of my class and started looking for work.

Because the economy was so slow, I decided it might be better for me to return to school for a graduate diploma program at Fanshawe College. This program is focused on information security as well as the business management side of IT operations. I will be completed this at the end of April 2012.

I've also taken interest in certifications. I currently have pass the CompTIA A+ certification and I'm now working towards getting my CompTIA network+ and CompTIA security+ certifications.

I'm looking for a career that can allow me to develop my skills in the IT field as well as personal development. Learning is my number one passion in life and I want to continue to learn for a lifetime.

Please browse this website I created an please send me a message if you're interested in talking about opportunities.

If you're interested in my references, I have three references on my linkedIn page. Please click the LinkIn button at the bottom right corner of the screen.

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Contacts

6 - 335 Simcoe Street
London, Ontario, N6B 1J4
Canada

Work: (519) 857-7445

Email: careers@philswain.com

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Personal Details

Name: Phil Alexander Swain
Day of Birth: 17th September 1986
Nationality: Canadian
Address: 6 - 335 Simcoe st, London, Ontario, Canada
Phone: 519-857-7445
Email: careers@philswain.com

Personal Skills

Patient

Flexible

People Person

Team Player

Well Motivated

Self Motivated

Willingness to Learn

Education

Information Security Management (Finished in April 2012) 2012

Fanshawe College, London, Ontario. GPA TBA

Computer Networking and Technical Support (With Distinction) 2011

St. Lawrence College, Kingston, Ontario. GPA 3.8

Additional College Courses 2007 - 2010

Accounting, Business Fundamentals, Market Research, Selling Skills, Communication and Writing, Management, Human Resources, Marketing, Statistics, DC fundamentals, and Digital Circuitry.

Work Experience

IT Helpdesk - Placement

Queen's University, Kingston, Ontario 2011

Staffed newly formed helpdesk function to provide assistance to computer users via telephone and e-mail.
Maintained trouble-ticket system to record and track user calls and e-mails. Monitored help desk phone providing outstanding customer service on technical issues.
Provided desktop support for specialized hardware and software systems used by employees.
Installed and configured Windows XP and 7 workstations. Successfully setup, diagnosed and repaired personal computers.

Security Patrol Driver - Corporal

Commissionaires, Kingston, Ontario 2007 - 2009

Led a five member team in communications, information systems, personnel, physical and technical security operations.
Advised senior leaders on operational security issues. Ensured all officers followed company policies and procedures.
Directed security staff and other staff in safety and security measures. Maintained on-call status, remaining available for emergency situations 24 hours a day, 7 days a week.

Technical Expertise

Hardware

Installed and serviced system boards, processors, monitors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, scanners, modems, cameras, printers, routers, switches, hubs.

Software

Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint), Lotus Notes 4.5/5.0, Internet Explorer 4.0/5.0, Firefox 3.6, UBCD4WIN, Anti-Virus and Anti-Spyware Software, Imaging software.

O/S

DOS, Windows 3.1/95/98/2000/XP/Vista/7, Windows Server 2003/2008R2, Linux Client/Server.

Other

Networking and Security concepts.

Summary of Skills

Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
Repaired and upgraded hardware and software for PC systems.
Added hardware to computer systems such as: hard drives, video cards, sound cards, printers and scanners.
Intermediate knowledge of database programs such as MS Access.
Introduction to various programming languages such as C++/Perl.
Extensive knowledge in Networking and Computer hardware/software.
Knowledge of Windows and Linux Systems (Client and Server).
Knowledge in virtualization software such as VMware Workstation.
Proficient in the use of various software packages including Microsoft Suite, Outlook, and VMware.
Well organized and efficient
Strong background in all phases of network and support.
Self-motivated and assertive.
Quickly learn procedures and methods.
Enjoy working with people.
Efficient and courteous.
Able to work with others toward a team goal.